Support

A question, a problem or a suggestion? Write to us.

If possible, include your phone model and a screenshot of the problem.

Frequently asked questions

Why does a site show “Data unavailable”?

The forecast for the location could not be retrieved or is not reliable enough. To stay on the safe side, the app never shows a favourable verdict without data. Tap “Retry” or come back in a few minutes.

How is the verdict computed?

The hour-by-hour forecast is compared with your trade’s thresholds: wind and gusts, rain, temperature. Details are in the app under Account › Sources & methodology.

Can I change the thresholds?

Yes, for all the sites of a trade or for a single site. A custom threshold can only be more cautious than the trade’s reference rule.

I do not receive alerts

Check that notifications are on in the app (Account › Notifications), in your phone’s settings, and for the site concerned.

How do I delete my account?

In the app: Account › My profile › Delete my account. All your data is erased immediately. See the privacy policy.

Does a verdict forbid me to work?

No. Arbitre Météo BTP is a decision aid. A verdict is neither a ban nor a regulatory obligation: it does not replace your judgement, the safety rules of your trade, or your client’s instructions.

Legal notice

Publisher: Romaric Heitz. Contact: [email protected].
Host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.
Weather forecasts: Apple Weather.